Terms & Conditions

Terms & Conditions



Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email contact@print-a-product.co.uk to request a refund.

2. Mail your returned item to:

     Paul clark

     print-a-product

     128 layer road 

     Colchester

     Essex

     CO27JX

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. These include ALL personalised items.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Payment Policy

Accepted Methods of Payment

Credit Card via PayPal(Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Photo Upload

In using the Photo Upload facility on the website, you agree not to upload or print any images that will cause distress or offence to any person. It is your responsibility to ensure that express permission for any images you use has been granted by the owner of any image. Getting Personal Limited reserve the right to refuse to process any order that may cause offence or distress to others – in such a case we will refund any payment made. Getting Personal Limited will not be responsible for any copyright infringement by the customer. 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address 
  • Credit Card Information
  • Uploaded photos

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. By purchasing a personalised product from us you are agreeing to allow us to use an image of the item for our promotional use.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.